ARA can obtain authorizations for the insurance providers below but the referring physician’s office must provide ARA with the patient’s clinical information in order for us to obtain them.
PLEASE NOTE: It can take up to 72 hours to obtain authorization after the insurance company has received clinical information.
Payer guidelines require the referring physician’s office to obtain authorizations for these plans. Please consider the risk of allowing outside entities to obtain authorization on your behalf without the approval of the insurance company. Only the companies listed above allow ARA to obtain authorization. All others require you as the provider to obtain authorization.
BCBS (varies by state) – Initiate a request online at the Carelon Provider Portal or call 1-800-859-5299.
City/Travis County MAP Card – Can be obtained by calling 512-324-3135.
Medicaid – Can be obtained by callin 1-800-925-9126.
United HealthCare – Can be obtained by calling 1-877-842-3210.
Veterans Administration – Can be obtained by calling 254-743-1683.
Veterans Choice/TriWest – Can be obtained by calling 855-722-2838
If your carrier is not listed here please contact the ARA Authorization Department at 512-493-5821, option 2, as we update contracts daily.
If you need to have your carrier send information to our authorization fax line, please use fax 512-977-8200.
Please note that this information is intended only as a guide. Insurance authorization guidelines are subject to change at any time and we recommend contacting the insurance company if further clarification on eligibility is needed.
The members of our Eligibility Team are here to help. Please call 512-453-6100 between 8am and 5pm, Monday through Friday.
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