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Your feedback
matters

Let us know about your experience.

At ARA, your feedback matters to our organization—
we are here to serve YOU, our patients.

 

ARA is committed to listening to you and using your experience to drive positive change in all areas of our organization. We survey patients that visit our facilities so we can measure and assess our performance in key areas like scheduling, check-in process, technologist courtesy, facilities, and billing.

Technician who conducted the exam was extremely courteous and extremely pleasant individual.

– Southwood patient

Had me in and out very quick for my mammogram. The technologists were caring and very professional. Great clinic!

– Cedar Park Mammography patient

I’m always impressed with the efficiency and care I receive at ARA.

– Midtown patient

Patient Satisfaction Rate

 

Overwhelmingly, our patients are pleased with ARA. In fact, we receive thousands of surveys back every month and our patient satisfaction rate consistently exceeds 95%.

Service Excellence Team

 

Have you had an unpleasant experience? At ARA we provide services to over 2 million patients a year, so we know sometimes patients may not receive the level of care that they were expecting. When this occurs we want you to share your feedback with us because we care about your experience with ARA and we want to continue to make improvements in our service. Our dedicated service excellence team takes every patient complaint we receive and performs a root-cause analysis to determine if there are key areas for improvement in our organization. ARA has made many changes to our business processes from direct patient feedback.

Please send our Service Excellence Team an email if you would like to share your feedback!

ARA Coronavirus Response

To find out about ARA's response to coronavirus and what it means for your visit, see our coronavirus response page. To speak with an ARA representative, call 512-453-6100. Clinic hours are currently 8am to 5pm.

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