Contact Us – Providers

Our Provider Relations Team is ready to support our referring healthcare providers to resolve your questions and issues!

We are committed to our partnerships with the referring provider community and we have a dedicated Provider Relations Department to manage escalated or critical service issues. ARA has built a team especially for supporting the needs of our referring physicians from scheduling and billing to account management and radiologist access.

Our team is here ready to support you! Simply give us a call:

• PACS Tech Support (512) 531-7227
• Radiologist Line & After Hours (512) 454-5641
• Provider Scheduling Line (512) 458-9098
• Authorization and Eligibility (512) 453-6100 option 4
• Referral FAX number: (512) 836-8869
• Billing (512) 519-3443
• Patient Record/Reports (512) 453-6100 option 2
• Provider Relations (512) 731-2254

Have an escalated issue or critical concern?

Contact our Provider Relations Hotline at (512) 731-2254, or send us an email, Monday through Friday, 8am to 5pm.

Request medical records

• Submit an online request for electronic medical records
  (Reports available online and images on CD mailed within 24-48 hours. Please allow 3-5 days for delivery of CDs via US Mail.)
• Submit a request to pick up medical records at an ARA clinic.

Upload images

If you need to upload images to ARA, you can securely and quickly send using ARA’s PowerShare feature at https://ausrad.com/uploads.